Privacy Policy for JAANUS.AI

Effective Date: Feb 15, 2026

JAANUS.AI ("JAANUS," "we," "us," or "our"), MANEapp.com ("MANE," "we," "us," or "our"), & our affiliates respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our websites, mobile applications, and related services (collectively, the "Services").

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, do not use the Services.

1. Information We Collect

We may collect information about you in a variety of ways, including:

1.1 Personal Information

Information that identifies you personally, such as:

  • Name

  • Email address

  • Mailing and billing address

  • Phone number

  • Account credentials

  • Payment information (processed by third‑party payment processors)

  • Purchase history

1.2 Sensitive and Beauty‑Related Information

If you use analysis features (such as skin, hair, or scalp tools), we may collect:

  • Photos or videos you upload

  • Self‑reported characteristics (e.g., hair type, skin concerns)

  • Device‑generated measurements or analysis outputs

These features are for cosmetic and informational purposes only and are not medical diagnostics.

1.3 Automatically Collected Information

  • IP address

  • Device identifiers

  • Browser type

  • Operating system

  • Usage data and analytics

  • Cookies and similar tracking technologies

1.4 Information From Third Parties

We may receive information from payment processors, marketing partners, analytics providers, and social media platforms.

2. How We Use Your Information

We use information to:

  • Provide, operate, and maintain the Services

  • Process transactions and deliver products

  • Communicate with you about orders, accounts, or support

  • Personalize user experience and recommendations

  • Improve products, services, and algorithms

  • Detect fraud and enhance security

  • Comply with legal obligations

  • Send marketing communications (where permitted)

Beauty analysis outputs are informational only and should not be relied upon for medical decisions.

3. Sharing of Information

We do not sell personal information for monetary value. We may share information with:

  • Payment processors and financial institutions

  • Shipping and fulfillment partners

  • Cloud hosting and analytics providers

  • Customer support vendors

  • Advertising and marketing partners

  • Legal authorities when required by law

  • Successors in the event of a merger, sale, or acquisition

All partners are required to use information only for authorized purposes.

4. AI, Automated Processing, and Image Use

JAANUS.AI may use artificial intelligence to analyze uploaded content. By submitting images or data, you grant us a license to process that information to provide the Services.

We do not guarantee accuracy, completeness, or suitability of AI outputs. Results may vary and should not replace professional advice.

We may use anonymized or aggregated data to improve models and services.

5. Product Sales, Returns, and Refunds

5.1 No Refund Policy

All sales of products and digital services are final except where required by law.

We do not provide refunds for:

  • Change of mind

  • Incorrect product selection by the customer

  • Dissatisfaction with cosmetic results

  • Subscription fees already billed

  • Digital products or services once delivered or accessed

5.2 Limited Exceptions

We may, at our sole discretion, replace products that arrive damaged or defective if reported within the specified time period.

5.3 Chargebacks

Unauthorized chargebacks may result in account suspension, collections actions, and additional fees.

6. Beauty and Cosmetic Disclaimer

Products and recommendations provided through MANE are cosmetic in nature and not intended to diagnose, treat, cure, or prevent any disease.

You should consult a qualified professional before using any product if you have allergies, sensitivities, or medical conditions.

We are not liable for adverse reactions except where required by applicable law.

7. Limitation of Liability

To the fullest extent permitted by law:

  • Services are provided "as is" and "as available"

  • We disclaim all warranties, express or implied

  • We are not responsible for indirect, incidental, or consequential damages

  • Our total liability shall not exceed the amount paid by you in the preceding 12 months

This includes damages related to product use, AI outputs, data loss, or service interruptions.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

10. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Correct inaccurate information

  • Delete personal data

  • Restrict or object to processing

  • Data portability

Requests may be submitted using the contact information below.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Services, analyze usage, and deliver advertising. You can control cookies through your browser settings.

12. Children’s Privacy

The Services are not directed to individuals under 13 (or the applicable minimum age). We do not knowingly collect personal information from children.

13. Third‑Party Links and Services

Our Services may contain links to third‑party websites or integrations. We are not responsible for their privacy practices or content.

14. International Users

If you access the Services from outside the United States, your information may be transferred to and processed in the United States.

15. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted with a revised effective date. Continued use of the Services constitutes acceptance of the updated policy.

16. Contact Information

For questions or requests regarding this Privacy Policy, contact:

JAANUS.AI / MANE
Email: Info@jaannus.ai
Mailing Address: 145 Ostend st, Baltimore, MD 21230

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Returns & Refunds Policy

Effective Date: February 15th, 2026

This Returns & Refunds Policy applies to all purchases made through JAANUS.AI, MANEapp.com, and any related websites, mobile applications, or services (collectively, the "Services"). By placing an order, you agree to this policy.

1. All Sales Final — Limited Exceptions

All sales are final except where a refund, replacement, or return is required by applicable law or expressly permitted under this policy.

We do not offer refunds for change of mind, dissatisfaction with cosmetic results, incorrect product selection, or unused portions of subscriptions.

2. Eligible Cases for Refund or Replacement

We will provide a replacement, store credit, or refund (at our sole discretion) only in the following circumstances:

2.1 Defective or Damaged Products

If a product arrives defective, contaminated, expired, or physically damaged during transit.

2.2 Incorrect Item Shipped

If you receive a product materially different from what you ordered.

2.3 Non‑Delivery

If your order is not delivered within a reasonable time and cannot be confirmed as delivered by the carrier.

2.4 Billing Errors or Unauthorized Charges

If you were charged incorrectly or without authorization.

2.5 Legal Requirements

Where consumer protection laws mandate a refund or return right.

3. Resolution Priority

When an eligible issue occurs, we may choose one of the following remedies:

  1. Replacement of the product

  2. Store credit

  3. Refund to the original payment method

Replacement is the preferred remedy when feasible.

4. Not Eligible for Refund or Return

The following are not eligible for refund, return, or exchange unless required by law:

  • Opened or used cosmetic, grooming, or personal care products

  • Products returned for hygiene reasons

  • Dissatisfaction with scent, texture, or cosmetic effect

  • Allergic reactions or individual sensitivities

  • Improper storage or misuse

  • Normal variation in color, packaging, or formulation updates

  • Digital products after access or download

  • Subscription fees already billed

  • Failure to follow instructions or patch testing guidance

5. Hygiene and Safety Exception

For health and safety reasons, cosmetic and personal care products cannot be accepted for return once opened or used, except where defective or required by law.

6. AI and Digital Services (JAANUS.AI)

Fees for AI analysis tools, digital features, or other software services are non‑refundable once access has been granted.

No guarantee is made regarding cosmetic outcomes, recommendations, or user satisfaction. Results may vary.

Refunds may be issued only if:

  • The service was not delivered

  • A technical failure prevented reasonable use

  • Billing error occurred

  • Required by law

7. Subscriptions and Auto‑Renewals

Subscriptions renew automatically unless canceled prior to the renewal date.

You may cancel at any time to prevent future billing. Cancellation does not retroactively refund prior charges unless required by law.

Access typically continues through the end of the paid billing period.

8. Reporting Issues

To request assistance, contact us within 7 days of delivery (or non‑delivery awareness) with:

  • Order number

  • Description of the issue

  • Photographic evidence for damaged or incorrect items

  • Contact information

Failure to report within this timeframe may result in denial of the request.

9. Return Authorization

If a return is approved, we will provide instructions. Unauthorized returns may be refused and discarded without refund.

Customers are responsible for return shipping unless the return is due to our error or a defective product.

10. Proof of Delivery

Delivery confirmation from the carrier constitutes proof of receipt. We are not responsible for lost or stolen packages after confirmed delivery unless required by law.

11. Chargebacks

Initiating a chargeback without first contacting us may result in:

  • Account suspension or termination

  • Loss of promotional benefits

  • Collections actions where permitted by law

  • Additional administrative fees

We reserve the right to dispute improper chargebacks.

12. Limitation of Liability

To the fullest extent permitted by law:

  • Products and services are provided "as is"

  • We disclaim warranties beyond those required by law

  • We are not liable for indirect or consequential damages

  • Our total liability shall not exceed the amount paid for the product or service at issue

13. International Customers

If local consumer laws in your jurisdiction provide additional rights, those rights will apply only to the extent required by law.

14. Policy Changes

We may update this policy at any time. Changes apply to purchases made after the updated effective date.

15. Contact Information

For support regarding orders or billing:

JAANUS.AI / MANE, LLC
Email: info@jaanus.ai

By completing a purchase, you acknowledge that you have read and agree to this Returns & Refunds Policy.